Help & Support

Knowledge Base

Couldn't find what you were looking for? Search our knowledge base below.

Search the Knowledgebase

Contact Us

Call our Australian-based call centre. You'll speak to a real person who'll be happy to help you. Available 24/7.

Call Us

1300 881 710

Within Australia on non-Prepaid TravelSIM®+ service

+61 2 9233 5165

International or from a Prepaid TravelSIM®+ service

Our Australian-based contact centre is available 24/7 and happy to help you with any enquiry.

Online

Chat

Chat live to one of our support representatives. We're available 24/7.

SMS

Send a message to +61 485 820 123 and we'll get back to you as soon as possible!

Email

auspost@travelsim.net.au or fill out a contact form.

Feedback

Prepaid TravelSIM®+ aims to deliver amazing customer experiences and if we did not succeed, we want you to let us know. If you have experienced or are experiencing an issue please contact us, we are available 24/7.