FAQs

Want to find out more about how Prepaid TravelSIM®+ works? See our frequently asked questions below to learn more. You can jump directly to a topic which is relevant to you via the list below. If your question is not here or if you have a specific request, please feel free to contact us.

  1. Is Prepaid TravelSIM®+ right for me?

    Prepaid TravelSIM®+ is a complete travel solution.  Not only do you always remain in control of your spend with our transparent rates and charges, you only pay for you need and will never come home to an unexpected bill.

  2. Is Prepaid TravelSIM®+ easy to use?

    Yes, remaining connected with Prepaid TravelSIM®+ has never been simpler.  Before you travel, replace your SIM with a Prepaid TravelSIM®+ to use data, voice and test around the world.

  3. Will the Prepaid TravelSIM®+ work in my phone or tablet?

    Yes, Prepaid TravelSIM®+ is designed to work with all unlocked mobile phones and tablets.  

    If you are travelling to USA, Japan, South Korea or the Americas and you are not using a smartphone, we recommend checking the compatibility of your device with the country.  Use our Compatibility Tool to confirm that your device will work in your destination.

  4. Where does Prepaid TravelSIM®+ work?

    Prepaid TravelSIM®+ has coverage in all major destinations (including on popular cruise ships and some airlines.)  For a complete list of countries and rates, visit our rates page.

  5. How do I recharge my Prepaid TravelSIM®+ service?

    Prepaid TravelSIM®+ offers the follow options to recharge your service:

    1. Online at www.prepaidtravelsim.com.au/recharge
    2. Call us on +61 2 9233 5165 (from your Prepaid TravelSIM®+ service)
    3. Over the counter at participating Australia Post Outlet.

    Prepaid TravelSIM®+ credit lasts for 6 months from the date of purchase.

  6. Where can I buy a Prepaid TravelSIM®+?

    • Purchase from one of many participating Australia Post stores.
    • Order online
    • Call us on 1300 881 710 
  7. What is my Prepaid TravelSIM®+ Number?

    Your Prepaid TravelSIM®+ number will be the number that starts with either 0488, 0489 or 372.

    If your number starts with 0488 or 0489 you can find your Prepaid TravelSIM®+ number:
     
    1. Online on your account after selecting "My Sims"
    2. After activation the number will appear on screen as well as get emailed to you
    If the number starts with 89 this will be the serial number and not your telephone number.
     
    If your number starts with 372 you can find your Prepaid TravelSIM®+ number:
     
    1. On the back of the starter kit under the right hand bar code
    2. On The SIM card Sleeve
    3. On the SIM card itself.  Located in the top left hand corner it will say Tel:+372...
  8. How much credit will I need?

    Prepaid TravelSIM®+ comes with $5 credit to get you started and with our easy recharge options you can add credit anytime, anywhere in the world.

  9. How do I call or text someone from my Prepaid TravelSIM®+?

    From your keypad

  10. My Prepaid TravelSIM®+ is not working, what should I do?

    Prepaid TravelSIM®+ is a roaming SIM card and we recommend turning your phone off and on at least once a day to refresh the network connection.

    If turning your phone off and then back on hasn't solved your issue please see our trouble shooting tips or for further assistance or enquiries please contact us.

  11. Can I access the internet with Prepaid TravelSIM®+?

    Yes, you can browse the web, update your Facebook status or post pictures of your trip online with the confidence that you're under full control of what you spend.

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