Contact Us

Need more help deciding if Prepaid TravelSIM®+ is right for you? Contact our support team for answers to any further questions.

Head Office

Call our Australian-based call centre. You'll speak to a real person who'll be happy to help you. Available 24/7.

Telephone

1300 881 710

Within Australia on non-Prepaid TravelSIM®+ service

If you do not get straight through, please leave a message clearly stating your name, contact number, your Prepaid TravelSIM®+ number and a brief description on how we can help.

+61 2 9233 5165

International or from a Prepaid TravelSIM®+ service

For Prepaid TravelSIM®+ numbers starting with 0488 or 0489, the first 10 minutes of the call are free. Alternatively, if your Prepaid TravelSIM®+ number starts with 372, the first 3 minutes of the call are free. Standard call charges apply thereafter.

Chat With Us

Click here to chat with a member of our support team.

Office Address

1B 2019 Gold Coast Highway
Miami QLD 4220

Mail Address

Australia Post Prepaid TravelSIM,
PO BOX 1451
Burleigh Heads QLD 4220

Facsimile

1300 851 876

Send an Online Enquiry

Fill out the form below and a team member will get back to you.

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Rates for data, calls and text can be found here 

 

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If you are using a smartphone such as an iPhone or Android, your phone will work throughout the world.  

If you are not using a smartphone and travelling to South Korea, Japan or the Americas, we recommend trying our compatibility tool to see if your phone will work in your travel destination.  

Not what you're looking for? Let us know below.

For Prepaid TravelSIM®+s that start with 0488 or 0489, your account balance is in AUD and you can check your balance anytime by dialling *101# from your phone.

For Prepaid TravelSIM®+s that start with 372, your account balance is in USD and you will be told your balance at the start of each phone call.

Not what you're looking for? Let us know below.

For Prepaid TravelSIM®+s that start with 0488 or 0489

Credit for calls, text and data is valid for 6 months from purchase.  If you purchase additional credit, any usused credit will roll over for another 6 months.

Data packs are valid for 30 days from activation.  You cannot roll over data packs.

For Prepaid TravelSIM®+s that start with 372

Credit remains valid as long as you keep using your SIM card at least once every 6 months.  

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Let us know your question below.

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If your phone displays messages such as SOS only, SIM restricted or SIM lock try switching your phone off and on again.

As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  

If the problem remains, your phone is locked to your service provider.  

Your phone must be unlocked for the Prepaid TravelSIM®+ to work.

For more information about unlock please click here

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If you experience an issue with your Prepaid TravelSIM®+, please try the following:

  • turn your phone off and on.  As your phone is in a roaming environment, it is recommended to turn your phone off more regularly to allow the phone to refresh itself.  
  • call through the Prepaid TravelSIM®+ app.
  • check the number is dialled in full international format.
  • ensure your phone is connected to a network.

 

 

Not what you're looking for? Let us know below.

If you are experiencing an issue with sending SMS, please try the following:

If your Prepaid TravelSIM®+ starts with 0488 or 0489, you may need to update your text message settings (the SMSC).  Please click here for instructions.  

 

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For instructions to access data with your 048 TravelSIM CLICK HERE.

For instructions to access data with your 372 TravelSIM CLICK HERE.

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Privacy Notice

TravelSIM, on behalf of Australia Post, collects your personal information in order to enable our support team to answer any queries you may have. Without this information we would be unable to provide this service.

Whilst in the possession of TravelSIM (who provide prepaid telecommunication services to customers who have purchased the card) your personal information is handled in accordance with TravelSIM's privacy policy. Whilst maintained by Australia Post (who facilitate the sale of the card) your personal information is handled in accordance with Australia Post's Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint.

You may contact the Australia Post privacy officer for privacy related queries.

Privacy Contact Officer, Australia Post
GPO Box 1777
Melbourne, VIC 3001

For more information please visit www.auspost.com.au/privacy

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