I want to activate

To get started, you'll need:

Prepaid TravelSIM®+ Details

Prepaid TravelSIM®+ Details

Activation Key
* Please enter the 8 digit activation key from the back of your pack.
My pack doesn't have an activation key.

Please enter your SIM number as shown above into the activation key field, then follow the instructions provided.

When Are You Travelling?
My pack doesn't have an activation key.

Please enter your SIM number as shown above into the activation key field, then follow the instructions provided.

About You

Email Address
Confirm Email
With My Included Credit
First Name
Last Name
Date of Birth
Gender
Phone Number
Address
Start typing your address - we'll try to help you find it quickly. If you can't find your address above, click here
Suburb
State
Post Code
Country

From time to time we may send out special offers, promotions and other information, please let us know if you'd like to be involved. You can opt-out of this service at any time via your account profile.

Verify My Identity

Account Type
Intended Use
Verification Method

As a prepaid mobile service provider, we are required by law to verify your identity prior to activation of your Prepaid TravelSIM®+ service. We do not store the credit card details unless you provide express consent to the contrary.

For more information please visit http://acma.gov.au/Citizen/Stay-protected/My-mobile-world/Prepaid-mobiles/

We are required by law to verify your identity.

The easiest way to do this is with a credit card in your name.

Your account was created in the name of . The credit card used below must be in this person's name. To change the account holder name, please .

Cardholder Name
Card Number
Expiry Date
CCV / CVV

Your credit card CVV/CVV2 number is the last three digits on the back for Visa/Mastercard or the four digits on the front for AMEX.

Express Recharge

Secure online purchases

The account name is required to match your Australian passport. To change the account holder name, please .

First Name
Middle Name(s)
Last Name
Australian Passport Number

Get Ready to Travel

  • Internet Settings

    "I want to check my email, visit Facebook or browse the internet"

    • Please select an option above.

    Without data enabled you can only connect to the internet through WiFi.

    Set my daily limit to

    Select a maximum daily data limit to browse the web, check email or post to social media.

    Note: You are only ever charged for the data you use.

  • Check Compatibility

    "I will be travelling to Japan, South Korea, Burma, the United States, North America or South America."

    • Please select an option above.
    Enter device
    Enter destinations

Your Prepaid TravelSIM®+ Number

Your Prepaid TravelSIM®+ number is

TBA

For your reference, this number has been emailed to you.

Share your number with friends and family before you leave.

Here's how people can call you

People calling you from Australia dial: TBA

People calling you from outside of Australia dial: TBA

Device Updates

Your device requires settings updates

  • Internet Settings

    Update your internet settings

    Select your device

    • Apple
    • Android
    • Other
    • 1

      Insert the SIM into your mobile device

    • 2

      Find APN (Access Point Name) settings

      Settings > Mobile > Mobile Data Network

      Menu > Settings > Wireless & Networks > Mobile Networks > Access Point Names

      Usually under settings or internet

    • 3

      Enter APN settings

      APN: travel.apn
      Username: (leave this field blank)
      Password: (leave this field blank)

    • 4

      Turn on Data Roaming

      When you are ready to use data turn on data roaming.

    I need assistance

    I Need Assistance

    If your device displays a message of 'Insert SIM', 'Restricted', 'SIM Not Valid' or 'SIM Locked', your device may be locked to your service provider. You will need to contact your service provider to unlock your phone.

    How do I contact my service provider?

    Click here for information on how to contact your service provider.

  • Text Message Settings

    Update your text message service

    Select your device

    • Apple
    • Android
    • Other

    With the Prepaid TravelSIM®+ in your mobile device:

    • 1 Dial **5005*7672*+316540998002#
    • 2 Select the call button
    • 3 Dismiss the message 'Setting Succeeded Service Center Address No Address'

    This update will not impact your other service.

    With the Prepaid TravelSIM®+ in your mobile device:

    • 1 Open Messages
    • 2 Tap Menu (depending on the software version of your device, this is located on the bottom tray or three dots in the top right hand corner)
    • 3 Tap Settings
    • 4 Tap Text Messages (depending on the software version of your device, this step may not be required)
    • 5 Tap on Message Center (may be called SMS Service Center)
    • 6 Edit the number to +316540998002
    • 7 Press Update

    With the Prepaid TravelSIM®+ in your mobile device:

    • 1 Open Message
    • 2 Select Message Settings
    • 3 Select SMSC (may be called Message Center)
    • 4 Enter +316540998002
    • 5 Press Save or Update

    For Sony Experia, Motorola or other handsets not covered by the above, please see this knowledgebase article for further information.

  • You're Ready to Travel

    Your TravelSIM TBA is active!

    Learn more about:

    Download the Prepaid TravelSIM®+ App

    Eliminate the unnecessary guesswork of international dialling with the Prepaid TravelSIM®+ app.

Call Us

Within Australia

If you're within Australia, give us a call on 1300 881 710

From Anywhere

If you're anywhere else in the world or on a TravelSIM, call us on +61 2 9233 5165

Request A Callback

Please complete the details below and a member of our team will get back to you as soon as possible.

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The Prepaid TravelSIM®+ Activator is designed for current browsers - these include Internet Explorer 9 and above, Safari, Google Chrome and Firefox. This helps us provide the quickest and smoothest activation process for our customers.

We have detected that your browser is out of date. Please update to the latest version of your preferred browser and try again, or give us a call to activate your Prepaid TravelSIM®+.

We apologise for any inconvenience this may cause.