I want to activate
To get started, you'll need:
-
Your Prepaid Travelsim®+ Pack
-
Your Device
-
Valid Form of ID
Prepaid TravelSIM®+ Details
Prepaid TravelSIM®+ Details

Please enter your SIM number as shown above into the activation key field, then follow the instructions provided.
Get Ready to Travel
-
Add Credit
"Your current balance is "
"I need to apply credit"
"I have a voucher"
-
Internet Settings
"I want to check my email, visit Facebook or browse the internet"
- Please select an option above.
Without data enabled you can only connect to the internet through WiFi.
-
Check Compatibility
"I will be travelling to Japan, South Korea, Burma, the United States, North America or South America."
Your Prepaid TravelSIM®+ Number
Your Prepaid TravelSIM®+ number is
TBAFor your reference, this number has been emailed to you.
Share your number with friends and family before you leave.
Here's how people can call you
People calling you from Australia dial: TBA
People calling you from outside of Australia dial: TBA
Device Updates
Your device requires settings updates
-
Internet Settings
Update your internet settings
Select your device
- Apple
- Android
- Other
-
1
Insert the SIM into your mobile device
-
2
Find APN (Access Point Name) settings
Settings > Mobile > Mobile Data Network
Menu > Settings > Wireless & Networks > Mobile Networks > Access Point Names
Usually under settings or internet
-
3
Enter APN settings
APN: travel.apn
Username: (leave this field blank)
Password: (leave this field blank) -
4
Turn on Data Roaming
When you are ready to use data turn on data roaming.
I need assistance
I Need Assistance
If your device displays a message of 'Insert SIM', 'Restricted', 'SIM Not Valid' or 'SIM Locked', your device may be locked to your service provider. You will need to contact your service provider to unlock your phone.
How do I contact my service provider?
Click here for information on how to contact your service provider.
-
Text Message Settings
Update your text message service
Select your device
- Apple
- Android
- Other
With the Prepaid TravelSIM®+ in your mobile device:
- 1 Dial **5005*7672*+316540998002#
- 2 Select the call button
- 3 Dismiss the message 'Setting Succeeded Service Center Address No Address'
This update will not impact your other service.
With the Prepaid TravelSIM®+ in your mobile device:
- 1 Open Messages
- 2 Tap Menu (depending on the software version of your device, this is located on the bottom tray or three dots in the top right hand corner)
- 3 Tap Settings
- 4 Tap Text Messages (depending on the software version of your device, this step may not be required)
- 5 Tap on Message Center (may be called SMS Service Center)
- 6 Edit the number to +316540998002
- 7 Press Update
With the Prepaid TravelSIM®+ in your mobile device:
- 1 Open Message
- 2 Select Message Settings
- 3 Select SMSC (may be called Message Center)
- 4 Enter +316540998002
- 5 Press Save or Update
For Sony Experia, Motorola or other handsets not covered by the above, please see this knowledgebase article for further information.
-
You're Ready to Travel
Your TravelSIM TBA is active!
Learn more about:
- Sharing your new number with friends and family
- Understanding international dialling
- How to check your balance
Download the Prepaid TravelSIM®+ App
Eliminate the unnecessary guesswork of international dialling with the Prepaid TravelSIM®+ app.